Privacy policy

Last updated: 5 October 2026

This policy explains how TravelOHike handles personal information connected with travelohike.com, enquiries and travel bookings. It covers Europe, Japan and the UK group tours, customized international tours and our India tour packages. Contact info@travelohike.com with privacy questions.

Information you provide

When you enquire, we receive the details you submit, such as your name, phone number or email, destination, travel dates, number of travellers, budget and message. For a booking, we may need traveller names, ages, contact details, identity or passport details, visa-related documents, booking records and payment confirmations to arrange the agreed services. We request booking documents only when relevant. Please do not send passwords, card PINs or one-time passwords.

If you provide information about another traveller, ensure you have authority to do so and share this policy with them. For children’s travel arrangements, information should be provided by a parent, guardian or authorized adult. Share accessibility or other sensitive travel requirements only when necessary for the arrangements you request.

How we use information

We use relevant information to answer enquiries, prepare quotations, arrange and support bookings, communicate itinerary changes, process payments or refund requests, maintain necessary business records, address complaints and comply with legal obligations. Optional promotional messages should be sent only where you have chosen to receive them or where otherwise lawfully permitted. You can ask us to stop promotional messages without affecting essential booking communications.

Sharing for travel arrangements

Information needed for your booking may be shared with relevant airlines, accommodation providers, transport operators, activity providers, visa or permit service providers and local travel partners. Website hosting, communication and payment providers may process information in delivering their services. Authorities may receive information where required by law. We do not sell your personal information.

For international travel, relevant information may need to be processed in the destination or by overseas suppliers, subject to applicable law. We will explain document requirements for the services you book. Independent suppliers and platforms have their own privacy practices.

Website technologies and external platforms

Website hosting and enabled integrations may process technical information such as IP address, browser details and access logs. Cookies or similar technologies may be used for site operation and, where enabled, analytics or marketing. Manage available choices through the site’s cookie controls or your browser settings. Non-essential technologies must be handled according to applicable consent requirements; viewing this page is not blanket consent to advertising cookies.

Clicking WhatsApp, social-media, map or other external links takes you to third-party services that handle information under their own policies. Embedded third-party content may also process technical information. Review those policies before sharing information on the external platform.

Retention and security

Information should be retained only as needed for the purposes described here, required business and tax records, dispute handling or other legal obligations. Retention varies with the type of record. You can contact us about deletion of information no longer needed. Access should be limited to people and providers who need it for the relevant purpose. No website, communication channel or storage system can guarantee absolute security.

Your choices and requests

Contact us to ask about your information, correct inaccurate details, request deletion where permitted, withdraw optional marketing consent or raise a privacy concern. We may verify your identity proportionately before acting. Some records may need to be retained by law, and withdrawing information needed for a booking may affect our ability to provide that service. We will explain applicable limitations. Rights and response requirements depend on the law that applies to your request.

Privacy contact and complaints

Email info@travelohike.com with the subject “Privacy request” or “Privacy complaint”. Phone: +91 92663 79244 / +91 77019 16146. Office: Pole-136, First floor, Sector 115, Noida, Uttar Pradesh 201301, India. We will review your request and explain the next steps. This does not restrict any complaint or remedy available under applicable law.

Policy updates

We may update this page as our services or data practices change. The date above identifies the latest version. Where required, we will provide further notice or obtain consent for a new purpose. Also read our terms and conditions and refund policy.