Refund and cancellation policy

Last updated: 5 October 2026

This policy applies to TravelOHike’s Europe, Japan and the UK group tours, customized international tours across Europe, Maldives, Indonesia, Vietnam, South Korea, Japan, Dubai and Sri Lanka, and India tour packages to Ladakh, Kashmir, Andaman and Kerala.

Your package-specific terms

Refund eligibility, cancellation charges, payment deadlines and amendment conditions depend on the package and services booked. We will share these terms in writing with your proposed itinerary or quotation before you confirm the booking or make payment. Ask us for clarification before proceeding. There is no single cancellation percentage or refund schedule for every package.

The package-specific terms disclosed and agreed before booking govern the relevant services, subject to applicable law and your statutory rights. Later policy updates do not retrospectively change an existing confirmed booking.

Requesting cancellation

Email info@travelohike.com with your booking reference, traveller name, departure date and the services you wish to cancel. The time we receive your written request is recorded for applying the relevant cancellation schedule. We will acknowledge the request and explain the next steps. If you do not receive an acknowledgement, please call +91 92663 79244.

How refunds are calculated

Eligible refunds are calculated from the amount paid for the cancelled services, less the charges disclosed and agreed in your package terms. These may include supplier cancellation penalties and clearly disclosed service or amendment charges. We will explain the calculation and any supplier-related amounts still awaiting confirmation. A charge is not automatically non-refundable merely because it is described as a fee or tax.

Supplier conditions and visa decisions

Airline fares, accommodation, transfers, activities, permits, insurance and visa services may have different cancellation conditions. Non-refundable components will be identified before booking. Visa decisions are made by the relevant authorities; assistance does not guarantee approval. A refusal or delay does not automatically cancel or refund other travel services. The agreed cancellation terms apply, subject to law.

Refund timing and payment method

We will communicate the estimated processing time when confirming an eligible refund and update you if supplier or payment-provider processing causes a delay. Refunds will normally be returned to the original payment method. Any alternative arrangement will be agreed with the payer and verified. We do not promise a fixed refund period for every package.

Changes, no-shows and unused services

Date, name, accommodation or itinerary changes depend on availability and supplier approval. We will explain additional charges before making an agreed change. No-shows, late arrivals and unused services are handled under the relevant package and supplier terms; a refund may be limited or unavailable.

Disruptions or cancellation by TravelOHike

If a service or departure is cancelled or materially changed, we will explain the available alternatives and applicable refund options. Weather, government restrictions and other disruptions are assessed under the agreed terms and applicable law. Supplier conditions do not remove TravelOHike’s own legal responsibilities.

Questions and complaints

Contact info@travelohike.com or +91 92663 79244 / +91 77019 16146. Office: Pole-136, First floor, Sector 115, Noida, Uttar Pradesh 201301, India. Nothing in this policy limits rights or remedies available under applicable consumer law.

Also read our terms and conditions and privacy policy.